Terms of Service RESERVATION POLICY Online reservations can be made at ourcanyoncreek.com beginning February 20 of each season. All powered, non-powered and group campsites are reservable on a first-come, first-served basis. The registered purchaser (permit holder) shall be the designated representative for the campsite and must provide ID including their name AND vehicle license plate number(s), and number of people at their campsite. This adult is responsible for the actions of all members of their campsite, and any visitors to the campsite. If a reservation cannot be fulfilled, you must cancel your reservation at least 14 days in advance to receive a 100% refund (less reservation fees) or risk charges as laid out in the cancellation guidelines. Reservations/sites are not transferable. The reservation holder’s name must be provided at the time of booking and cannot be added or changed later. Any reservation holders found to be transferring or selling their reservations to another party risk their reservation being canceled without a refund. If a customer can no longer use their reservation, they are encouraged to cancel it so that any unused camping fees that are not forfeited as a penalty can be refunded. Weekend reservations have a 2-night minimum reservation. Long weekend (Statutory Holiday) reservations have a 3-night minimum reservation. Full payment (including reservation fees) is required at time of booking. We only accept credit cards. Quiet time is from 11 pm to 7 am. Excessive noise is not cool! Please remember that sound travels further in open air, especially music and loud talking. Only registered campers are allowed in the campground between 11:00 pm and 7:00 am. GENERAL REFUND POLICY Reservation fees are non-refundable. Making an error with your reservation, or conditions such as weather, etc., are not grounds for a refund. Under extenuating circumstances, campers may be eligible for a refund of forfeited camping fees. Refunds will not be given for an eviction, early departure or inclement weather. Any changes made prior to the day of arrival are subject to a $10 fee per change. Any changes made after arrival must be approved by the Campground Manager. ACCEPTABLE GROUNDS FOR REFUND Cancellations made more than 14 days prior to check-in date, all camping fees (less reservation fees) are refunded. NON-ACCEPTABLE GROUNDS FOR REFUND Wildlife: The presence or interactions with any kind of wildlife (insects, bears, squirrels, raccoons, etc.) — even if the wildlife damages or destroys personal property — are not grounds for a refund. The one exception is if the campground is closed or patrons are advised to stay away due to safety reasons (cougar, problem bear, wolf, etc.). In such an event, notice will be posted on this Canyon Creek website and in the campgrounds. Errors while making a reservation: Refunds will not be granted for errors that customers make on their reservations. Early Departure: Vacating your campsite early is not grounds for a refund. Weather and Ambient Conditions: No refunds will be considered for inclement weather (cold, rain, hail, snow, heat, flooding, etc.) Customers should check the website for updates. (if no updates are present, assume the park is open). Campground Conditions: Requests for refunds related to on-site conditions must be discussed with the Campground manager (unsatisfactory conditions, poor customer service, etc.). Eviction from Your Campsite: If you have been evicted from the campsite by a representative of the Canyon Creek Campground and Harbour for failure to follow the rules and guidelines, no refunds will be made. General Illness or Pre-existing Conditions: If someone in a patron’s camping party gets ill but does not require medical assistance (see Medical below), or if there are common or expected conditions in the park that trigger an existing condition (i.e., allergic to bees and stung in park; campfire smoke triggers asthma attack; etc.), this would not be considered grounds for a refund. Vehicle Breakdown/Equipment Issues: No refunds will be given for vehicle breakdowns; problems related to vehicles; or equipment failure. Change in Plans: A change of plans, including but not limited to getting called into work or if child care or pet care arrangements fall through. LIABILITY The campground and harbour facilities are at the user’s own risk. Campground guests are responsible for their visitors. The CCRA assumes no responsibility or liability for the safety and security of RV tenants/campers/visitors. The CCRA is not responsible for loss or damage to RV or camping patrons’ or guests’ property due to theft, vandalism, fire, any casualty or act of God. Registered guests and all other users of this property expressly assume all risk of such loss or damage and must carry their own insurance. DISCLAIMER The CCRA provides its services, including but not limited to its sites, utilities, boat launch and amenities on an “as is” basis and makes no representation or warranties of any kind, either express or implied. By staying at or using campground or boat launch facilities, you agree to these terms and that under no circumstance will the CCRA be liable for direct, indirect, incidental or any other type of damages resulting from your use of any part of the resort. This includes, but is in no way limited to, loss or injury caused in whole or in part by our negligence or things beyond our control. INDEMNIFICATION Camping and/or boat launch guests shall indemnify and hold harmless the CCRA, its officers, and employees from all claims, liability, and expenses, including but not limited to attorney and other professional fees, for injury to persons, loss of life, or damage to property arising out of the tenant’s exercise of his rights hereunder. RESERVATION OF RIGHTS The CCRA reserves the right to amend these rules without prior notice to residents or guests. The CCRA, at its discretion, reserves the right to refuse entry on the campground to any person and to evict current guests. The CCRA also reserves the right to refuse to accommodate current and returning guests that have violated rules and regulations and/or have vacated the campground without paying all fees.